Client Awareness — What You Need to Know

At our company, we believe that an informed client is a confident client. One of the biggest differences in how we work is that we don’t just handle your shipping — we help you understand it. Before purchasing goods from overseas, it’s essential to know exactly what you’re buying and which country you're importing it into. Every country has its own rules and regulations, and it is the responsibility of the buyer to ensure the goods they are importing are allowed to enter the United Kingdom.

We always advise our clients to check the HS (Harmonised System) codes for their products. The HS code is an international classification system that helps determine whether your goods are permitted for import and whether duties or taxes apply. Once we know the correct HS code, we can help you calculate any applicable customs duties and VAT, giving you a clear picture of the total landed cost — before the goods even leave their origin.

But understanding the products and costs is only part of the process. It’s also vital to be fully prepared as a company. You must ensure you have all the correct registrations in place, including your EORI (Economic Operators Registration and Identification) number and VAT number, where applicable. Without these, your goods could be delayed or even refused entry at the border.

We are here to guide you through the process from start to finish — making sure you not only understand what you’re buying and what taxes or duties may apply but also that your company is fully prepared to import goods into the UK in the first place.

Our goal is simple: to empower our clients with knowledge, avoid unexpected costs or delays, and make international shipping as smooth, transparent, and stress-free as possible.