HOW WE HELP
Everything you need
to know before moving.
From one urgent delivery to a complete freight journey, these are the questions customers most often ask about working with Compass Cargo.
Still have a question? Request a quote →SERVICES & ROUTES
What transport services does Compass Cargo provide?
We support courier services, pallet and parcel movements, haulage and freight, contract haulage, return loads and vehicle hire options. We can also help coordinate air, sea, road and Ro-Ro freight requirements around your route.
Where does Compass Cargo collect and deliver?
We are London-based and arrange collections across London with delivery to cities, towns and regional locations throughout England, Scotland and Wales. Share your collection and delivery postcodes and we will suggest a practical route.
Can you transport goods between London and other UK cities?
Yes. We organise city-to-city transport from London to destinations such as Birmingham, Manchester, Bristol, Leeds, Glasgow and other UK locations. The vehicle and schedule depend on the load, access and delivery window.
Do you offer same-day courier transport?
Same-day transport can be arranged for urgent documents, replacement parts, samples, production equipment and other time-sensitive goods, subject to availability and the route details. The dedicated journey is planned around the required collection and delivery time.
Can you arrange out-of-hours or weekend collections?
Early, late and weekend transport may be available for time-sensitive loads, events, production work and site deliveries. Include your preferred collection window and access instructions in the quote request so the schedule can be checked properly.
LOADS & VEHICLES
Which vehicle is right for my load?
We work with small vans, Luton vans, 7.5–18 tonne trucks and artic lorries. The best choice depends on the load dimensions, weight, number of items, access and urgency. Photos or measurements help us recommend suitable capacity.
Can you move pallets and parcels?
Yes. We can discuss single pallets, multiple pallets, parcels and mixed commercial consignments. Please provide the number of pieces, dimensions, weight, collection point and delivery point so the correct vehicle and handling plan can be considered.
Can you transport household goods or furniture?
We can discuss household goods, furniture and personal belongings moving within London or between UK cities. A room-by-room inventory, building access notes and details of fragile or bulky items help us plan a safe and efficient collection.
Do you move company stock, equipment or materials?
Yes. We support companies moving stock, machinery, display equipment, trade materials and other commercial loads from warehouses, depots, offices and suppliers to customer or site locations.
Can you move film production equipment?
We can discuss transport for cameras, lighting, props, set materials and production cases between London locations or to other UK destinations. Share the crew call or access timing, collection points and return requirements so the movement can be planned around the shoot.
BOOKING & DELIVERY
What information do you need for a quote?
Please provide your name, company if applicable, email, phone number, service required, collection location, delivery location and any useful load details such as dimensions, weight, number of items, date and access restrictions.
How do I request a transport quote?
Use the Request a Quote page, complete the form and select “Send quote via WhatsApp”. Your details will be prepared as a WhatsApp message to our team so we can review the route and respond with the next steps.
How quickly will I receive a response?
Response time depends on the route, service and information supplied. Complete collection, delivery and load details help us review the request quickly and come back with a practical transport option.
Can I arrange a multi-drop delivery?
Yes. Tell us the number of stops, addresses, preferred order and any delivery windows. We can then consider a route plan that keeps the journey organised and gives each receiver clear expectations.
How should I prepare a pallet for collection?
Use a stable pallet, distribute weight evenly, secure the cartons with suitable wrap and keep the delivery label visible. Include handling notes and tell us about any fragile or unusual items before collection.
What happens if a delivery location has restricted access?
Tell us about loading bays, parking rules, height limits, narrow entrances, lift access and contact arrangements in advance. We can then consider whether a smaller vehicle, timed arrival or different handover point is more suitable.
How can I contact Compass Cargo directly?
You can email info@compasslog.co.uk, call 020 4572 1422, use 07717 137 829 or send a quote request through WhatsApp. Our address is 86–90 Paul Street, London EC2A 4NE.