Your information.
Handled with care.

1. Who we are

Compass Cargo is a London-based family logistics business. For the personal information covered by this policy, Compass Cargo is the data controller. You can contact us about privacy at info@compasslog.co.uk or by post at 86–90 Paul Street, London EC2A 4NE.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, company, email address, telephone number and preferred contact method;
• collection and delivery addresses, route details, cargo descriptions, dimensions, weights, values and timing requirements;
• messages, quote information, booking details, delivery instructions and records of our communications;
• payment, invoicing and business information needed to provide a service; and
• technical information such as IP address, browser type, device information and pages visited when you use our website.

Please avoid sending unnecessary sensitive personal information through an enquiry form or email. If we need information for a particular shipment, we will explain why.

3. How we use information

We use personal information to respond to enquiries, prepare quotes, plan and deliver transport services, communicate about collections and deliveries, issue invoices, handle customs or carrier documentation, manage safety and security, answer complaints and improve our service.

Our legal bases may include taking steps at your request before a contract, performing a contract, complying with legal obligations, pursuing legitimate interests such as operating and protecting our business, or using consent where consent is required. If you do not provide information that is needed for a quote or booking, we may not be able to provide the requested service.

We do not sell personal information. We may send service-related updates where necessary. Any marketing communication will include an appropriate way to opt out.

4. Sharing information

To provide a shipment or operate our website, we may share relevant information with professional drivers, carriers, freight forwarders, shipping lines, airlines, ports, customs agents, storage or handling providers, IT and hosting providers, payment services, insurers, professional advisers and public authorities where required.

We share only information that is reasonably necessary for the relevant purpose and expect service partners to handle it securely. Some logistics partners or technology providers may process information outside the UK. Where that happens, we use appropriate safeguards required by applicable data protection law.

How long we keep it

We keep information for as long as needed for the purpose collected, to provide a service, resolve queries, maintain business and financial records, meet legal obligations, protect our rights and deal with disputes. Retention periods vary by record type; information is securely deleted or anonymised when it is no longer needed.

5. Security and cookies

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or alteration. No online transmission or storage system can be guaranteed completely secure, so please take care when sending information online.

Our website may use essential technical storage to operate correctly. If we introduce analytics, advertising or other non-essential cookies, we will provide appropriate information and choices before using them where required. Links to third-party websites have their own privacy policies.

6. Your data protection rights

Subject to legal conditions and exemptions, you may have the right to ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability, or to object to particular processing. Where we rely on consent, you can withdraw it at any time; this will not affect processing already carried out lawfully.

To exercise a right or ask a privacy question, email info@compasslog.co.uk. We may need to verify your identity and will respond within the time required by law. You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.

7. Updates to this policy

We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with its update date. If a change materially affects how we use information, we will provide additional notice where appropriate.

8. Contact details